Information on personal data processing

Who processes your personal data?

Your personal data are processed by us – company Blue Danube Tours, IČO: 31 40 77 57, with registered seat: Vajanského nábrežie 7, Bratislava-Staré Mesto 811 02, registered at the District Court Bratislava I, insert no.: 10041/B, e-mail: info@luedanube.sk.

Your personal data are also processed by our partners: Google LLC, Hotjar Limited, Facebook Inc., Cloudflare, Inc., provided that you have given consent to the processing of personal data through the services provided by these companies on our site.

Who can you contact to find out which data are processed and how?

If you have any questions regarding the processing of your personal data on our site, please contact us at: info@luedanube.sk.

Which data do we process about you?

We only process personal data required to provide professional services. If your personal data are processed based on your consent, the list or extent of the data is specified directly in the consent form to the extent necessary to meet the purpose for which the personal data are processed.

We mainly process the following personal data:

Contact information
Specifically: name, surname, phone number and e-mail address, correspondence address

Cookie
If you have given us a permission to process your personal data when using our site, we process your data through cookies as well.

Learn more about the types of personal data processed and used by companies and their partners, and what they are used for.

In addition to the above, our site also works with cookies that are necessary for its proper functioning, and through which we do not process any personal data; therefore, your consent to their use on our site is not required.

Why do we need your personal data?

We need your personal data processed by Google Analytics to analyse the traffic on our website and, in particular, to verify that you and other users still find our site interesting and it is not losing traffic.

We need your personal data processed by Google AdWords and Facebook Pixel to personalize ads and, in particular, to ensure that the advertising for our website will be shown primarily to those users who may be interested in our content, services and products.

We need your personal data processed by Zopim for the purpose of running an online chat on our website, which we have in order to be able to offer you prompt advice about our products and services and to simplify and expedite our communication.

Your personal data, which we process with your consent, are processed only for the above-mentioned purposes. To do so we may provide your personal data to Google LLC AND Facebook Inc. which provide the services, through which your data are collected.

We process your personal data by automated means with automated individual decision-making and profiling not taking place during the processing in accordance with Section 28 paragraphs 1 and 4 of Act No. 18/2018 Coll. on the Protection of Personal Data and Article 22 the Regulation of the European Parliament and the Council (EU) No. 2016/679.

How to withdraw your consent?

You can withdraw your consent to processing of personal data at any time. If you no longer agree to your personal data being processed by us, simply let us know by writing to our email address: info@bluedanube.sk. Of course, the withdrawal of your consent will not affect the lawfulness of processing of your personal data in the period from giving consent until its withdrawal by you.

Who do I talk to, if there is a problem?

If you believe, we have violated your personal data protection rights, you may contact us at the following email address: info@bluedanube.sk.

Alternatively, you can contact the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava.

How long will be your personal data stored with us?

We keep your personal data for the time required to fulfil the purpose for which it was processed; however, no longer than the closure of our company or our last legal successor as the subject of the law in the event of our/their closure without a further legal successor.

What are your rights?

In relation to the protection of personal data, you have the following rights:

• the Right of access by the data subject, you have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and detailed information on all matters related to processing of such personal data (Your right of access to personal data is governed by Section 21 of Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts and Article 15 of the Regulation of the European Parliament and the Council (EU) No. 2016/679). Upon your request, we are required to provide you with the personal data we process about you. We are entitled to an appropriate financial compensation corresponding to the administrative costs for a repeated provision of such data;
• the right to rectification, specifically the rectification of inaccurate personal data concerning you and completion of incomplete personal data (Your right to rectification is governed by Section 22 of Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts and Article 16 of the Regulation of the European Parliament and the Council (EU) No. 2016/679);
• the right to erasure “right to be forgotten” (Your right to personal data erasure is governed by Section 23 of Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts and Article 17 of the Regulation of the European Parliament and the Council (EU) No. 2016/679) if:
  (a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed,
  (b) the personal data have been unlawfully processed,
  (c) you withdraw consent on which the processing is based, and where there is no other legal ground for the processing,
  (d) you object to the processing and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Section 27 paragraph 2 of Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts,
  (e) there are grounds for erasure to comply with a legal obligation pursuant to Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts, other regulation or an International Treaty to which the Slovak Republic is subject or,
  (f) personal data have been obtained in connection with the offer of service of a data company pursuant to Section 15 paragraph 1 Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts.You cannot exercise the right to erasure if:
  (a) the processing of personal data is necessary for compliance with a legal obligation,
  (b) for exercising the right of freedom of expression and information,
  (c) to comply with the obligation pursuant to Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts, other regulation or an International Treaty to which the Slovak Republic is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us,
  (d) for reasons of public interest in the area of public health in accordance with Section 16 paragraph 2 letters h) through j) Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts,
  (e) for archiving purposes, scientific or historical research purposes or statistical purposes in accordance with Section 78 paragraph 8 Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts in so far as the right referenced here is likely to render impossible or seriously impair the achievement of the objectives of that processing;
• the right to restriction of processing (Your right to restrict the processing of personal data is governed by Section 24 of Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts and Article 16 of the Regulation of the European Parliament and the Council (EU) No. 2016/679), if(a) the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data,
  (b) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead,
  (c) we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims,
  (d) you objected to processing pursuant to Section 27 paragraph 1 of Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts and Article 21 paragraph 1 of the Regulation of the European Parliament and the Council (EU) No. 2016/679.
  If restrictions on processing of personal data have been put in place, we may process in addition to storing your personal data only with your consent or for the purpose of exercising a legal claim, protecting individuals or for reasons of public interest;
• the right to object (Your right to object to processing of personal data is governed by Section 27 of Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts and Article 21 of the Regulation of the European Parliament and the Council (EU) No. 2016/679), if personal data are processed on a legal basis pursuant to Section 13 paragraph 1 letter e) or letter f) of Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts or Article 6 paragraph 1 letter e) or f) of the Regulation of the European Parliament and the Council (EU) No. 2016/679. In such a case, we may not process personal data unless we demonstrate a legitimate requirement for the processing of personal data that outweighs your rights or interests or grounds for making a legal claim;
• the right to data portability (Your right to data portability is governed by Section 26 of Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts and Article 20 of the Regulation of the European Parliament and the Council (EU) No. 2016/679), in a structured, commonly used and machine-readable format, entitles you to transfer this personal data to another operator if this is technically possible and if the processing is carried out by automated means and on a legal basis pursuant to Section 13 paragraph 1 letter a) or letter b) of Act no. 18/2018 Coll. on the Protection of Personal Data and Amendments to Other Acts or Article 6 paragraph 1 letter a) or letter b) of the Regulation of the European Parliament and the Council (EU) No. 2016/679, i.e. if we process personal data based on your consent or for the fulfilment of a contract/contractual obligation.

Do you have to provide us with your personal data?

You have provided us with your personal data voluntarily through your free consent, and you were not required to grant us the consent to the processing of personal data.

Will we transfer your personal data to a third country?

The delivery of our services requires cooperation with the companies mentioned above. This means that your personal data may be transferred to third countries. However, the transfer always takes place in accordance with the legal requirements laid down in Act No. 18/2018 Coll. on Protection of Personal Data and Amendments to Other Acts and the Regulation of the European Parliament and the Council (EU) No. 2016/679, with the protection of your personal data being ensured during every such transfer. Specifically, this protection pertains to servers and cloud solutions used by Google LLC, Facebook Inc.